Why is Kingly the most sustainable sock factory?

We introduced a closed circular system in our company that utilizes upcycled cotton for the production of socks. This accounts for over 65% of our current production. In addition to that, we use a lot of organic cotton and use compostable bags as standard for all sock bagging. We truly embrace sustainability.

What is the minimum order?

150 pairs of the same design and size.

Can a custom knitted sample be supplied? Is there a cost involved?

Yes. We can produce a knitted sample with your logo design in 1 week. The cost of the knitted sample is £72 and £22 for the shipment via UPS, 24 – 48 hour delivery.

What are the production lead times?

This depends on the quantity and time of year. We will always confirm the exact shipping date once we receive your Purchase Order. Your order will be produced in 3 – 4 weeks for in-stock colour yarns. Please allow for up to 7 working days for transport throughout the European Union. For the USA, shipping is between 48 and 72 hours.

If your order is urgent, please let us know. We will always do everything to produce the order quicker wherever possible.

Which size of sock should I order?

With Kingly you can get the perfect fit for your feet. As all socks are full, custom knitted you can choose the sizes that best suit your needs by checking out our sock-sizing guide.

If your socks are for give aways then we recommend three options:

  1. One size fits most
  2. One size fits women
  3. One size fits men

If only everything was this simple!

If in the event you need specific sizes produced, we can make it happen at no additional cost.

If your order is urgent, please let us know. We will always do everything to produce the order quicker wherever possible.

How do I choose the colours for my personalized socks?

We offer a comprehensive range of over 160 colour yarns. We will send you the colour swatch by e.mail. If you work with Pantone colours, we will do our best to match your colour in accordance to the best matching yarns in stock.

I insist on Pantone dyed yarn. Is this possible?

Yes. If you require a special Pantone colour then we have to order it. This will take 4 weeks to have produced. Therefore, the production lead times will be a lot longer than using in-stock colour yarns. So patience is a virtue here.

Is a personalized printed sock tag supplied free of charge?

Yes. Each pair of socks has a personalized printed sock tag. You have a choice of 8 different types of socks tags and wrap around labels. In the section on socks packaging, you can see the different options.

What is your standard free packaging for the socks?

A printed sock tag and individual self-seal bag is included. You have a choice between the standard transparent poly bag and compostable bag. We recommend the compostable bag, as it is the most eco-friendly type of packaging available.

Why is the compostable bag the better option?

It is the most eco-friendly socks bag in the market. It is a plasticizer-free and GMO-free thermoplastic bag derived from potato starch. It is milky in colour and has a nice sanitized feel to it.

Do you offer socks in boxes or tins?

Yes. Just refer to our sections on sock packaging

Are your design services free?

Always. We will send you as many free visuals that you require for the socks and tags.

What is your form of payment?

Swift payment by bank. We also accept Visa, MasterCard, American Express or PayPal.
Conditions of sale: 50% deposit on order confirmation and the remaining balance prior to shipment.

Do you offer credit?

Yes. Once you have done a couple of orders with us, we can offer credit facilities.

Do you supply the exact quantity ordered or do you do a 3% over/under policy?

The good news is that we supply the exact quantity ordered at all times. It is a policy of ours that we have successfully enforced.

If in the event our Quality Control system eliminates socks, we will simply reproduce extra to meet the exact ordered amount.

Do I pay extra if I want more colours in the sock design?

No. The price is the same if the sock is knitted in 1 or full colour.

Do I pay extra if I have a complicated all over knitted sock design?

Yes, you will have to pay extra but it is a slight difference in price. The reason being that the more complex the knit, the more yarn that is required.

Can I order different designs in the same sock order?

Yes. In this case, you will have to send us your request indicating the quantity per design and the required sizes. From there we will send you a price offer.

How do you require my logo to be sent? What format is best?

We prefer the high quality vector files if possible. Other file types are .ai, .eps, .jpg, .pdf and Corel.

Do you have any sock templates I can use?

Yes, we do. We can send you the sock design and tag templates. In addition to this, we have templates for all types of box and tin packaging.

What kind of logos and texts can be knitted?

The principles of socks knitting has not changed in a 100 years. Knitting is similar to Minecraft in that each knit is like a pixel. The sock knitting process uses larger needles than embroidery, and that results in a pixelated stitch pattern. This process makes for durable custom socks, but comes with its limitations – see more on the process in our section, Complexity of Knitting.  For this reason, it is important for us to review your design and in fact will always recommend that our designer do the sock visual. This is because our socks visuals will be able to be knitted and the chances are, your sock design may not be practicable, or it may require modifications. Email us a .pdf file of the logo you desire and our designer will create free visuals for you.

Can I choose the cuff height for my socks and can I make technical modifications to my sock design?

Yes. We can make the cuff at any height. In addition to that, we can add terry lining and ribbing. As all socks are full custom knitted there is a lot of flexibility.

What makes Kingly socks better than any other supplier?

We go above and beyond for our customers and this is clearly shown in our unbiased ratings. Currently we have a 5 Star rating on Trust Pilot, 9.3/10 “Excellent”. From the moment your order is placed, you are in safe hands. We will update you about the progress of your order. Service is of paramount importance to us. The quality of the materials we use are of a very high standard. For example, we use superior combed cotton over the cheaper carded cotton yarns that many manufacturers use. You can read more in the section WHY KINGLY?

How durable are Kingly socks?

We produce the most durable socks possible. We use the latest Italian knitting machines to ensure maximum quality at all times and guarantee a longer sock life. Socks come under a lot of pressure in the heel and toe. Therefore, the yarn used is typically stronger and knitted into multiple layers during the production process.

Do you ship worldwide?

Yes.

How do I place my order?

Contact us directly by sending an email to service@wearekingly.com or calling us directly on 00 44 7505906174. Once all information is clear, we will send you a Proforma invoice.

Can you tell us about the ordering and production process?

You submit your Artwork/Specs/Quantities. We review your designs, produce mocks ups or physical samples and we send them to you for approval.
You then approve the design we sent you or ask us to make modifications. We send you the Proforma for the 50% deposit payment.
We then put your order into motion, updating you along the way.

Upon completion of the order, we will contact you so you can pay the balance and then we ship the goods. We will send you the tracking details for your shipment.

Upon completion of the order, we will contact you so you can pay the balance and then we ship the goods. We will send you the tracking details for your shipment.

Where are your socks made?

In our European factory based in Sofia.

Do your socks require special care?

In general, we suggest you always wash your socks inside out to preserve the quality and colour for as long as possible. Wash socks at the normal cycle, max 40 degrees Celsius.

Upon completion of the order, we will contact you so you can pay the balance and then we ship the goods. We will send you the tracking details for your shipment.

Where are your socks made?

In our European factory based in Sofia.

How can I check my order status?

We have a special order processing system for the different stages of production. For each and every stage, we will update you with a progress report.

If you are as impatient as we are, feel free to contact us at any time to check the status of your order. The final stage will be a shipping advice confirmation email, confirming the shipping date.

Do you offer discounts on self-promo socks?

We sure do.

Do you offer socks at distributor prices?

Yes we do. Simply send us your BPMA, ASI, PPAI, PSI number along with company details and we will set you up with an account.

How can I check my order status?

We have a special order processing system for the different stages of production. For each and every stage, we will update you with a progress report.

If you are as impatient as we are, feel free to contact us at any time to check the status of your order. The final stage will be a shipping advice confirmation email, confirming the shipping date.

Can I cancel my order?

You can, but only if we have not started the knitting process.

I have not seen any confirmation emails. Why I am not receiving emails?

Do not panic. The chances are our emails to you are in your SPAM folder. If all else fails, call us. Our team will be happy to sort out your concerns.

What is your returns policy?

In the very unlikely event that we made an error in the production of your socks, then we will gladly reproduce the order for you.

We say ‘very unlikely’ because  we have a foolproof system in place for confirming order details; we always produce knitted samples prior to any orders taking place. It is essential to confirm that you accept the pre-production sample and that you are happy to proceed.

What about customs?

Throughout the European Union there are no concerns concerning customs duties or VAT.

For our USA customers we have to ship from Europe to the USA whereby customs duties and other import taxes apply.

But have no fear, as we simplified the process whereby KINGLY INC, our USA company takes charge of these import duties. Therefore, we simply ship from Europe to our USA customers without them having to get involved with customs clearance charges or anything else.

To make things easy, our USA prices are all inclusive meaning transport, customs and all other charges are absorbed by us.